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Return Policy

Before setting up a return, please note:

  1. Are you within 30 days of the date of receipt?
  2. If your return is already approved, you have 7 days to send the package back otherwise the return label will be canceled.

How to Set Up a Return Online

  1. Find your order number in your email confirmations or on your packaging invoice OR you can click the "set up return" link located directly on your email confirmations.
  2. Click HERE to start setting up a return online

General Returns - all items under $10 per piece

--> Quantity of 10: determined how much each individual item is worth - price of 10pk divided by 10

With certain exceptions (defects listed below) you may request a return within 30 days of receipt for a refund (minus initial shipping cost and return shipping cost). Returns outside the 30 days will not be accepted. Refunds will be applied to initial form of payment (minus initial shipping cost and return shipping cost) once the package is received and inspected to make sure there are no defects.

To qualify for a general return, the item(s):

  • Must be in original manufacturer packaging (1 item may be opened to try)
  • Must not be missing pieces
  • Must be in resalable condition

Special Returns - all items over $10 per piece

Refer to chart below for restocking fee percentages.

With certain exceptions (defects listed below) you may request a return for a special item within 30 days of receipt for a refund (minus initial shipping cost and return shipping cost and a restocking fee). Returns outside the 30 days will not be accepted. Refunds will be applied to initial form of payment (minus initial shipping cost and return shipping cost and restocking fee) once the package is received and inspected to make sure there are no defects.

To qualify for a special item return, the item(s):

  • Must be in original manufacturer packaging (1 item may be opened to try for 50% refund)
  • Must not be missing pieces
  • Must be in resalable condition

RULE                              RESTOCKING FEE

                                               $0-$10 per item                            NO fee

                                             $10-$12 per item                           10% fee

                                             $12-$15 per item                           15% fee

                                             $15-$20 per item                           20% fee

                                             $20-$30 per item                           25% fee

                                             $30-$40 per item                           30% fee

Amerock Returns - all items with the Amerock brand EXCEPT hinges

 

Refer to chart below for restocking fee percentages.

 

With certain exceptions (defects listed below) you may request a return for a special item within 30 days of receipt for a refund (minus initial shipping cost and return shipping cost and a restocking fee). Returns outside the 30 days will not be accepted. Refunds will be applied to initial form of payment (minus initial shipping cost and return shipping cost and restocking fee) once the package is received and inspected to make sure there are no defects.

 

To qualify for a special item return, the item(s):

 

  • Must be in original manufacturer packaging (1 item may be opened to try for 50% refund)
  • Must not be missing pieces
  • Must be in resalable condition

 

RULE                              RESTOCKING FEE

 

                                                                                         SAMPLES                            NO fee

 

                                                       ALL ITEMS                          20% fee

 

Defective Returns

You may request a return for defective items within 30 days of receipt for a FULL refund including all shipping costs. The return request has to have pictures proving you received the item defective. Once we receive the item, it will be inspected to confirm that the item is defective and the FULL refund will be initiated to original form of payment.

To qualify for a defective return, the item(s):

  • Must have a defect that makes it unusable (bent, scratched, missing items)
  • If the customer orders the wrong item (size, color, etc...) and it does not work, this does NOT qualify as a defect (we recommend sending us a picture if you are unsure what to order) 
  • Wrong item was received

Customer Support

Office: 616-647-2947

Email: info@theknobshop.net

The Knob Shop is not responsible for any labor costs related to handling, installing, or uninstalling items purchased. 

We want to make sure you receive exactly what you need for your project! Please don't hesitate to contact us if you have any questions!

Frequently Asked Questions

1. How long do I have to return an item?

2. How long until I receive a refund?

3. Is there a restocking fee?

4. The item received is defective. How do I get a refund?

5. I received the wrong item. How do I get a refund?

6. After I receive a return label, how do I send my return?

7.My purchase was damaged during transit. What do I do?

8. I did not receive all of my product. What do I do?

9. My package was lost in transit. What do I do?

10. Who do I contact if I need help with a return?

1. How long do I have to return an item?

For most items, you may request a return within 30 days of receipt. This gives you approximately 3 weeks to decide to keep the hardware. Items cannot be returned or exchanged after 31 days from receipt of order. Once you receive a return label, you have 7 days to send the package back otherwise the label will be cancelled. Refunds will be applied to original form of payment (minus original shipping and return shipping costs) once the item has been received and inspected. 

2. How long until I receive a refund?

Once the items have been inspected and the refund initiated it take 3-5 business days but can take up to 10 business days. It depends on the form of payment. 

3. Is there a restocking fee?

For all general items $10 and under there is no restocking fee. All items over $10 have a restocking fee. All Amerock items (except hinges) have a 20% restocking fee. Please see chart above in Special Items section to see the fees.

4. The item received is defective. How do I get a refund?

Please start a return within 30 days of receipt and send us a picture of the defect. Once verified we will send you a return label and a FULL refund if the product matches the picture. MUST send a picture to qualify for a defective return.

5. I received the wrong item. How do I get a refund?

Please start a return within 30 days of receipt and send us a picture of the items you received. We will send you a return label and if indeed the items do not match the invoice, we will send you a FULL refund.

6. After I receive a return label, how do I send my return?

We recommend using the packaging from the original shipment if possible. This will insure the cost of shipping is the same. Pack the package as best as you can and give to your local post office or mailman. 

Return labels help us track your return with ease and ensure we refund you the correct amount. 

7. My purchase was damaged during transit. What do I do?

Please take a picture of the damaged package and items so we can file a claim properly. Please contact us directly for the next steps to ensure we fix the problem efficiently. 

We will not be able to help with any complaints of damages after the product has been installed or altered.

8. I did not receive all of my products. What do I do?

We all make mistakes sometimes. Please contact us via contact form, email or phone call and we will send out the missing hardware ASAP.

9. My package was lost in transit. What do I do?

Please contact us right away so we can assist you!

10. Who do I contact if I need help with a return?

Please call our office at 616-647-2947 or email us at info@theknobshop.net